Terms & Conditions

On Line

  • You do not need to be a registered user to add items to your shopping cart. Making a purchase is simple, browse our ranges and add any items that you wish to buy to your shopping basket. After you have finished your selection click on "checkout" and you will be asked for a few details that we need to be able to complete the order.
  • You can also choose to pay by cheque or Electronic Funds Transfer (Direct Deposit) or Paypal. Just choose which option you wish to use during the checkout process and you will be provided the necessary information to complete the transaction.

By Phone:

  • Telephone lines are open from 8am - 6pm (Queensland) Monday-Saturday for placing orders and parcel enquires. Our number is 0418 883 027.

Post:

  • If you wish to pay via cheque please download the offline ordering form, complete the form send it along with your cheque made payable to C & K Custom Saddles to us at the following address: Twisted T Saddlery, PO Box 4, Texas  Queensland, 4385.
  • Please note that goods are despatched after cheque clearance. Should you wish for your items to be despatched as quickly as possible, please use the online shopping facility. 

Shipping and Handling

  • We use Australia Post, which takes between 1-14 days subject to goods being in stock, and shipping destination.

Overseas Delivery

  • Overseas shipping charges are based on a fixed cost per destination using Australia Post Air Mail. 
  • Orders going to international destinations pass through customs and may be subject to import duties, taxes, and custom processing fees.
  • A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.
  • Please note that Twisted T Saddlery is unable to provide estimates for any customs fees; check with your local customs office for more information.


Tax Charges

  • For orders made from Australia the price that is shown in the shopping cart is inclusive of Goods and Services Tax (GST) currently regulated at 10%.

Returns / Exchanges / Refunds Policy

  • Please be aware that personalised, or made to order goods cannot be returned. Items are inspected prior to dispatch to ensure compliance with the customer's specifications.We are sure you’ll be delighted with your Twisted T Saddlery purchase, however if for any reason you are not completely satisfied you can return any item purchased from this website to us provided it is in a fully resaleable condition within 7 days of receipt.  Goods can only be returned after first communicating the intention to do so with Twisted T Saddlery. During this communication you will be provided with a Goods Return form. This form is to be completed in full, and MUST be included in the returned package. If you are returning an item, you must include the original invoice with the goods - without it, the return will not be accepted.  The goods must be in perfect, saleable condition. You must state the reason for the return. On receipt of the goods, we will determine if refund/exchange is applicable.  All returned goods are subject to approval. Freight for returned goods is at the customers' expense (unless the goods are proved faulty) - we recommend you get proof of posting as Twisted T Saddlery will not be held responsible for goods lost in transit.  Personalised or made to order goods can not be returned. If the reason for the return is a fault with the product, we will send you a replacement or we will refund you the cost of the product and the cost of the postage.If you wish to exchange an item, the return of the item is at the customer's expense. Additionally, the customer will be charged for freight on the exchanged item. Please choose sizes and colours carefully as 'made to order' products can not be refunded or exchanged if the wrong colours or sizes are ordered. No refunds will be given on any products unless goods are proved to be faulty by our suppliers. If an ordered item becomes unavailable then a refund will be offered. We do not normally give refunds if you simply change your mind, or make a wrong decision. You can choose between a refund, exchange or credit where goods:
     
  • are faulty
  • have been wrongly described
  • are different from a sample shown to you, or
  • do not do what they are supposed to.
     
  • All merchandise must be returned at your cost in good condition in original packaging within 7 days to receive credit to your credit card.  Returns after 7 days will receive a store credit to your account. Products will not be accepted for return if the purchaser simply changes their mind.


Description of Products

  • Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product.
  • We have made every effort to display as accurately as possible the colours of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
  • We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Feedback

  • If you feel you have a complaint then please contact our Customer Services by emailing us at: info@twistedtsaddlery.com.au or by telephoning us on 0418 883 027.  Alternatively you can write to us at:
    Twisted T Saddlery
    PO Box 4
    Texas  Queensland  4385
  • You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.

Your Comments

  • We constantly strive to make your shopping experience at Twisted T Saddlery as pleasant as possible, but if you think we could improve our website or service in any way - we'd love to hear from you. Please send feedback to info@twistedtsaddlery.com.au